Consultant], - L1 Support
Genpact
5 - 10 years
Noida
Posted: 03/09/2024
Getting a referral is 5x more effective than applying directly
Job Description
Responsibilities
• Fix problems on the fly (if those can be fixed by Support team)
• Escalate to L2 Teams for resolution.
• Re-route analyst team to MS Training team if that is a training issue.
• Re-route analyst team to Content Migration team if that is content transfer related matter.
• Log defects and product enhancements to Dev team using JIRA & QC tools.
-
About Company
Genpact is a global professional services firm delivering digital transformation by putting digital and data to work to create competitive advantage.
Services you might be interested in
Improve Your Resume Today
Boost your chances with professional resume services!
Get expert-reviewed, ATS-optimized resumes tailored for your experience level. Start your journey now.