Consultant], - L1 Support
Genpact
5 - 10 years
Noida
Posted: 9/3/2024
Job Description
Responsibilities
• Fix problems on the fly (if those can be fixed by Support team)
• Escalate to L2 Teams for resolution.
• Re-route analyst team to MS Training team if that is a training issue.
• Re-route analyst team to Content Migration team if that is content transfer related matter.
• Log defects and product enhancements to Dev team using JIRA & QC tools.
-
About Company
Genpact is a global professional services firm delivering digital transformation by putting digital and data to work to create competitive advantage.
Services you might be interested in
One-Shot Campaign
Reach out to ideal employees in one shot!
The intelligent campaign for reaching out to the ideal audience to whom you can ask for help (guidance or referral).